This information is available on MYPortal under the bookstore link on the left-hand menu. https://madonna.bncollege.com/shop/madonna/page/rental-book-return
Rented textbooks can be returned free by shipping them back via UPS. Follow the book Rental Return instructions and complete the form on MYPortal, as outlined at this link.
You will need your order number to print the UPS shipping label. This can be found in the confirmation email from your online order, OR if you rented your textbook in store, find it in any of your rental reminder emails scheduled to go out two weeks before the due date. The UPS label can be printed on or before your Charge Date.
Moving forward, Madonna University has partnered with Tree of Life Bookstores as its campus store and course material provider. Summer Semester course materials will be available to purchase or rent through Tree of Life. The Fall Semester promises more exciting offerings. See the details below about how to login and place your order for Summer Semester course materials, either online, or by phone/chat, using your student account. Financial aid can be used for phone/chat orders if desired.
From the campus store portal, you can:
Please reach out to email@example.com if you have any questions about summer orders.
Fall Semester textbook information will be shared in a separate email in June 2020.
We can accept Madonna University student account payments via phone or chat! Just have your ISBNs and student ID number ready and call us at 888-392-2930 or chat with us at https://www.treeoflifebooks.com/customersupport/.
Once you have placed an order through the website, you can view your order’s current status and tracking number (if applicable) by logging into this website, and navigating to the “My Transactions” tab.
If you have purchased a digital item, that item will be accessible under the “My Course Materials” tab upon logging into the madonna.treeoflifebooks.com portal.
For online orders, all sales are final unless accompanied by a course withdrawal. If you drop the class, you can return your book within 14 days of the start of your course when you provide proof of your course drop. In the case of a drop, all items must be returned in the original condition that they were provided. Some digital restrictions apply.
Digital items fall outside our normal return and refund policies, as each publisher has set different policies on digital. Digital items are refundable within 14 days of the first day of access, or thirty (30) days after the purchase is made, whichever occurs first. Additionally, we cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed. We’d recommend contacting our Support Team as soon as possible if you think you will need to return an item.
Email the Tree of Life Support Team anytime at firstname.lastname@example.org where the estimated response time is within 24 hours. Alternatively, Tree of Life staff are available by chat or phone every Monday through Friday, 8 a.m. -11 p.m. EST. Please utilize the online chat box or call 1-888-392-2930.