Advance your career with a master's degree in Health Services Administration

The MSHSA program prepares graduates to succeed in today’s complex healthcare business environment. Students learn to solve health care business problems by applying contemporary knowledge of business and healthcare technologies, law, finance, leadership, management, and marketing.

Students engage with faculty to explore current and future issues impacting healthcare service organizations while focusing on expanding their ethical reasoning and managerial decision-making skills. A student will cultivate excellent communication capabilities and cross-disciplinary aptitudes for working in culturally and intellectually diverse environments.

Degrees Offered



Non-Profit Leadership Certificate

The Non-Profit Leadership certificate is designed for students who work in the non-profit sectors to understand the qualities that set great leader apart.

Plan of Study

Quality Management Certificate

The Quality Management certificate is geared for students to learn the different business principles that help improve processes and create efficiencies. 

Plan of Study

Faculty Bios

Dr. Nermine Atteya, Ph.D.Associate Professor, Management and Leadership

Ph.D. Cairo University/Case Western Reserve University

M.A. American University in Cairo

B.A. Cairo University


734-432-5366, Maerten's Building, Room 114

Dr. Nermine Atteya, Ph.D.

Dr. Atteya has more than 30 years of expertise in Business & Management teaching, research, Consulting and Professional Training. She taught & made research at several universities including HEC- Montreal, the University of Montreal Graduate School of Business in Quebec, Canada, the State University of New York, the University of Toledo, OH and as well as overseas.

Her research publication list involves more than 45 peer reviewed articles, conference presentations and proceedings where she got the Best Paper Award. She is a board member in the Business and Entrepreneurship Research Society, NY & an editorial member and a reviewer in several peer reviewed journals & conferences including ASAC, Canada & Academy of Management, USA. She has supervised many theses & been a member in the examination board of others. She has consulted for a significant number of organizations (Hospitals, Airlines, Banks, Global, Multinational, Government & Privately-owned, small, medium-size and large).

She received many awards for her community development efforts particularly in the field of Adult education & women & youth empowerment. Her research interests include Quality Management, Operations Management, Supply Chain Management, Logistics, E-Business, Customer Relationship Management & High Performing Hospitals.

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Dr. Clara Chen, Ph.D. Assistant Professor, Finance and Accounting

Ph.D. University of New Orleans

M.A. University of Wisconsin 


734-432-5373, Maerten's Building Room 120

Dr. Clara Chen, Ph.D. 

Dr. Clara Chen is an Assistant Professor of Finance in the School of Business. She joined the faculty of Madonna University in 2018. She has previously taught as a full-time faculty at Providence University (Taiwan) and Stockton University (New Jersey) and online part-time faculty at Northcentral University and Argosy University. She earned the master degree in finance from the University of Wisconsin in Milwaukee. Later, she graduated in 2011 with a Ph.D. degree in Financial Economics from University of New Orleans.

Clara teaches courses at both the ungraduated and graduate levels, including Business Finance, Global Finance, and Life Cycle Financial Planning. Her research interests include corporate social responsibility, corporate governance, and cash holdings. She has refereed papers published in Journal of Empirical Finance, Emerging Markets Review, Quarterly Review of Economics and Finance, Emerging Markets Finance and Trade, and Academy of Accounting and Financial Studies.  Moreover, several of her papers have been presented at the conferences of Financial Management Association, Southwestern Finance Association, Eastern Finance Association, and Pacific Basin Finance, Economics, Accounting, and Management. 

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Dr. Jessica Cummings, J.D. Chair, Graduate Programs
Assistant Professor, Business Law

J.D. Michigan State University

B.A. Kalamazoo College


734-432-5354, Maerten's Building, Room 108

Dr. Jessica Cummings, J.D. 

Jessica Cummings is an Assistant Professor in the Management and Marketing Department. She began teaching in 2004 as an Adjunct Assistant Professor.

She completed her BA at Kalamazoo College in Human Development and Social Relations. While at Kalamazoo, she had the opportunity to study abroad in Madrid, Spain, work in London, England, and complete an internship with Women Against Abuse Legal Center in Philadelphia, Pennsylvania. Jessica completed her JD at Michigan State University College of Law and has years of experience practicing law.

Jessica is a member of the Farmington Public Schools Board of Education where she has served as secretary and president. As a trustee, she serves the interests of the district and the entire school community.  

She has over 20 years of leadership, professional, and teaching experience. Jessica is passionate about supporting students, increasing student achievement for all students, and helping students have fulfilling and rewarding educational experiences.

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Dr. Deborah Dunn, Ed.D. Interim Dean

Ed.D. Eastern Michigan University

M.S.N. Wayne State University

B.S.N. Eastern Michigan University

Post-Master's Certificate Gerontological Nurse Practitioner, University of Michigan; CNS Adult Health (ANCC), GNP (ANCC)

Dr. Deborah Dunn, Ed.D. 

Deborah Dunn is the Dean of the Graduate School and Interim Dean of the School of Business at Madonna University.  She holds an EdD in Educational Leadership from Eastern Michigan University; Post-Masters GNP Certificate University of Michigan, MSN from Wayne State University and BSN from Eastern Michigan University.

Her research and scholarship interests include: predictors of student success; leadership in higher education, nursing education and geriatrics. 

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Dr. Matilda Isaac-Mustapha, Ph.D. Assistant Professor, Quantitative Systems, Management and Marketing

Ph.D. Eastern Michigan University

M.S.B.A. Madonna University

B.S. University of Windsor


734-432-5371, Maerten's Building, Room 110

Dr. Matilda Isaac-Mustapha, Ph.D. 

Dr. Mustapha is an Assistant Professor of Quantitative Systems, Management, and Marketing in the School of Business at Madonna University. She also brings 9 years of corporate experience in Quality management to the academic setting. She received her bachelor’s degree in science, a Master’s of Science in Business Administration (Quality Management) and a Ph.D. in Technology Management.

Dr. Mustapha focuses on developing research and analytical skills for both graduate and undergraduate students. She has taught a variety of courses ranging from business statistics, strategic management, leadership and ethics, research methodology, computer science, management information systems and operations management. She has also taught business management courses for Madonna University programs in Mainland China.

Dr. Mustapha is involved in several research projects including “The Symbolic Interactionist View on Transnational Education, Managing Virtual Teams, Ethical Organizational Climate, Transformational Leadership and Emotional Intelligence and Examining the Paradoxical Relation between Socio-Technology Optimization and Marxist Theory of Alienation. She has co-authored in highly referenced scientific and business journals and has presented in both domestic and international conferences.

Dr. Mustapha is a professional chair member of International Economics Development and Research Center (IERDC), a member of Decision Sciences Institute (DSI), and a member of the Society for Collegiate Leadership and Achievement-Honor Society (SCLA-HS). She is also a honorary faculty member of Delta Mu Delta.

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Dr. Adela Lau, Ph.D.Assistant Professor, Data Analytics and Business Research

Ph.D. Chinese University of Hong Kong

M.Sc. University of Hong Kong

B. Eng. (Hon) City University of Hong Kong


734-793-2451, Maerten's Building, Room 128

Dr. Adela Lau, Ph.D.

Professor Lau's research specialties include: risk management and big data analytics; e-learning and knowledge management; e-business strategies/informatics/applications in finance/healthcare/marketing/enterprise

She is currently the Asia Financial Risk Think Tank advisory board member, and the editorial board member/reviewer of Journal of Medical Internet Research, Industrial Management & Data Systems, Expert Systems with Applications, International Journal of Knowledge Engineering and Data Mining, and International Journal of E-Healthcare.

Prof Lau had 20-year teaching and program development/directorial/management experience and was the UG coordinator, chair/co-chair of the program advisory board, quality assurance board, management group of interdisciplinary programs in HKUST.  She published over 45 journal/conference papers, funded over 35 industrial applied-research/consultancy projects, gained awards of NANDA Foundation Research Grant, Faculty Merit in Services, and Inaugural Teaching and Learning Showcase Award.

She was the co-director/committee member of Center for Integrative Digital Health, Knowledge Management Research Center and Data Science Center in HKUST & PolyU.

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Frank Notturno, M.B.A.Associate Professor, Management and Marketing

M.B.A Fairleigh Dickinson University

B.B.A. The Pennsylvania State University


734-432-5358, Maerten's Building, Room 109

Frank Notturno, M.B.A.

Mr. Frank Notturno is an Associate Professor of Marketing and Management in the School of Business. He joined the faculty of Madonna University in 2003, having previously taught as a full-time professor at the following schools: Louisiana State University, Misericordia University (Dallas, Pennsylvania), St. Mary's College (Notre Dame, Indiana), Owens Community College (Perrysburg, Ohio), St. Mary's (Orchard Lake, Michigan). He has also spent more than seven years as a Department Chair at Owens Community College and St. Mary's College (Orchard Lake, Michigan).

His professional experience has been in the area of sales and sales management, and he has been an entrepreneur in the Southeastern Michigan music industry for over eleven years.

Mr. Frank Notturno is an Associate Professor of Marketing and Management in the School of Business. He joined the faculty of Madonna University in 2003, having previously taught as a full-time professor at the following schools: Louisiana State University, Misericordia University (Dallas, Pennsylvania), St. Mary's College (Notre Dame, Indiana), Owens Community College (Perrysburg, Ohio), St. Mary's (Orchard Lake, Michigan). He has also spent more than seven years as a Department Chair at Owens Community College and St. Mary's College (Orchard Lake, Michigan).

His professional experience has been in the area of sales and sales management, and he has been an entrepreneur in the Southeastern Michigan music industry for over eleven years.

He completed his Bachelor's degree in Business Administration, specializing in Marketing and Accounting in 1982 at The Pennsylvania State University, and his Master's degree in Business Administration, specializing in Marketing in 1986, at Fairleigh Dickinson University. He was also a candidate in the doctoral program in the Marketing Department at Louisiana State University for a brief time prior to commencing teaching. He teaches in the areas of marketing and management.

His interests include sales, marketing and management of musicians and music venues. His research has been in the area of sales and sales management and he is the co-author of the textbook, Effective Selling, 8th Edition, Hair, Notturno, Russ

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Kathleen Richard, M.A.

Chair, Undergraduate Programs

Director, Merchandising Management Associate Professor, Merchandising and Retail Management and Hospitality and Tourism Management

M.A. Central Michigan University

B.S. Michigan State University


734-432-5533, Maerten's Building, Room 115

Kathleen Richard, M.A.

Kathleen Richard is Program Director for both the Hospitality and Tourism Management program and also the Merchandising and Retail Management concentration in the School of Business. She joined Madonna University full time faculty in the 1980's from Oakland Community College Business Department. Her degrees include a Bachelor of Science from Michigan State University and an M.A. from Central Michigan University.

Prior to her academic teaching career, Kathleen was a buyer for Hudson's Department Store, based in Detroit Michigan, now known as the Macy's Department Store Group. While employed at Hudson's, Kathleen also held positions as Corporate Training Director and College Management Training and Recruitment Coordinator.

Her research areas of interest include Consumer Behavior and retail buying trends and hospitality industry trends and research. Her work with students includes supervising internships for students in both Hospitality and Merchandising. Her business network associations is an essential ingredient to assist students in finding a compatible internship placement for their personal career goals.

Kathleen has consulted with corporations in both the areas of Hospitality and Merchandising such as Macy's Corp. Polo Ralph Lauren, Somerset and Twelve Oaks malls, Marriott Corp. Andiamo's, Detroit Convention Bureau and various private clubs in the area. Her favorite courses taught include Consumer Behavior, Principles of Retailing, Retail and Merchandising Management and Property Architecture and Interiors.

She oversees programs at both the Madonna University main campus and the Macomb University Center. She is always open to working with existing students and alumni on career counseling, job search and academic planning. Keeping in touch and a part of the business community is crucial to her success as an instructor.

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Shannon GassAcademic Advisor and Retention Specialist

B.S. Wayne State University


734-432-5347, Maerten's Building, Room 122

Shannon Gass

In 2015, Shannon earned her Bachelor of Science degree from Wayne State University, where she majored in Business Administration and Marketing. After graduation, Shannon worked at a marketing company in Livonia in account management. In 2016, Shannon began working at Madonna University in the Registrar’s Office and started her role as an Advisor/Retention Specialist in June 2018.

She is currently pursuing her Master of Arts degree in Higher Education Administration at Madonna and will be completed in December 2019. Shannon is involved in the MI-ACE Women’s Network and was the 2018 co-chair of the Young Women, Strong Leaders conference for the network. She is passionate about helping students and helping them develop as leaders.

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Lindsay Rucinski, M.B.A.Director of Curriculum, Program Assessment and Accreditation

M.B.A. Madonna University

B.S. Madonna University


734-432-5361, Maerten's Building, Room 121

Lindsay Rucinski, M.B.A.

Lindsay has a Bachelor of Science in Business Administration and an MBA with a certificate in Non-Profit Leadership from Madonna University. She been employed in the higher education field for over 14 years now and has held positions in the admissions office and the School of Business at Madonna University as an academic advisor and currently as the Director of Curriculum, Program Assessment and Accreditation. Away from work, Lindsay enjoys spending time with her husband and young son.

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