Admissions Information
Application and any transcripts are to be submitted directly to:
The Graduate School Madonna University
36600 Schoolcraft Road
Livonia, Michigan 48150-1176
(734) 432-5667 or (800) 852-4951, ext. 5667
Fax (734) 432-5862
Email: grad@madonna.edu

Grad Cert Quality Management Plan of Study

Grad Cert Quality Management
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Grad Cert Quality Management


   Certificate Requirements (9 cr. to be chosen)

      QOM 6210   Total Quality: Building the Infrastructure 3 cr.  Introducing the methods and processes for bringing total quality to an organization. Students are provided with proven methods for installing the infrastructure to support a total quality process and to evaluate its effectiveness on an ongoing basis. Prerequisite: MGT 5300. 
      QOM 6230   Quality and Process Improvement Techniques 3 cr.  The study of continuous process improvement, process management, and quality management systems. Course work includes case studies and group work which explore data analysis tools and methods, including SPC, flowcharting, and root causes analysis. Students define, analyze, and evaluate a process in a workplace setting. A final report is produced which outlines a process and recommends process improvement. Prerequisite: BR 5210. 
      QOM 6250   Baldrige Award and Organizational Self-Assessment 3 cr.  Introduces the student to the Malcolm Baldrige Award, systems thinking, fact-based management, and continuous quality improvement methods that have application in service, manufacturing-assembly, nonprofit, and municipal organizations. Examination of the seven Baldrige Award Criteria through case studies. Field study analysis to determine changes to be made within organizations seeking Award certification. 
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